Q. What are IP camera / IP technology?
A. IP (Internet protocol) CCTV cameras are digital cameras that can send & receive data via computer network & Internet. IP cameras require a central network video recorder (NVR) & CMS to handle the recording, video & alarm management.

Q. What is the difference between AHD & IP camera?
A.

Q: What cables are used in the installation of the IP cameras?
A: The installation of IP cameras is done using CAT-6 cable.

Q. What type of video connector do IP security cameras use?
A. Our security cameras have a female RJ45 connection.

Q. What are WDR security cameras used for?
A. A WDR camera (Wide Dynamic Range) is used for capturing images of objects surrounded by a strong backlight, while still keeping the background visible. A typical use for a WDR camera is capturing scenes indoors that have large windows in the background with lots of sunlight. A WDR camera would enable you to capture both the indoor and outdoor/background scene clearly.

Q. What is WDR Technology?
A. WDR technology uses a special high-speed sensor to make two consecutive image scans to one picture. Non-WDR cameras just make one pass. The first scan captures images in the normal light condition. Right after, the camera captures the second image at high speed to capture the images that are in the strong light. The image processor then superimposes the two video images to provide a single picture that can see all areas.

Q: Will bright sunlight damage an infrared camera’s LEDs?
A: No, our infrared security cameras (which use LEDs) are designed for use in both low light and lit conditions, so sunlight will not damage them. The infrared LEDs stay off during the day while there is light outside and then turn on at night in the dark (when they sense low light).

Q. Can the user view the camera feed on mobile phone and computer?
A. Yes, after connecting the camera to NVR, the user can view the camera through NVRs’ network view function.

Q. Which mobile application is used for live view through NVR?
A. Goodeye mobile application for Android, it can be downloaded from the Play store.

Q. What type of image sensor is used in IP cameras?
A. A CMOS sensor is used in IP cameras.

Q. What is CMOS?
A. CMOS is an abbreviation for Complementary Metal-Oxide Semiconductor. An Image sensor that converts light into electron.

Q. What is the difference between CCD and CMOS?
A. The main differences are:
1. CCD sensors create high-quality, low-noise images. CMOS sensors, traditionally, are more susceptible to noise.
2. Because each pixel on a CMOS sensor has several transistors located next to it, the light sensitivity of a CMOS chip tends to be lower. Many of the photons hitting the chip hit the transistors instead of the photodiode.
3. CMOS traditionally consumes little power. Implementing a sensor in CMOS yields a low-power sensor.
CCDs use a process that consumes lots of power. CCDs consume as much as 100 times more power than an equivalent CMOS sensor.

Q. What is the size of sensor used in the IP camera?
A. The different sensor types in IP cameras are:
1.3MP- 1/3” HD-CMOS
2MP- 1/2.9” HD-CMOS
3MP- 1/3” HD-CMOS
4MP- 1/3” HD-CMOS
5MP- 1/3” HD-CMOS

Q. What type of lens is used in IP camera? What different categories?
A. A. There are mainly two lens categories of IP Camera – Fixed & Varifocal lens.
Generally, a wide range of fixed lens like 3.6mm, 6mm, 8mm, and 12mm is used as per requirement. By default, a 3.6mm lens is used in all IP cameras.

Q. What is a Varifocal lens?
A. A varifocal lens is a CCTV camera lens with variable focal length in which focus changes as focal length changes. A 2.8-12mm lens is used in varifocal IP cameras.

Q. What is ICR or IR cut filter? What is the function?
A. An ICR (IR-Cut Filter Removable) is a mechanical shutter design placed between the lens and the image sensor and is controlled by a motor or an electromagnet. When the ICR is switched on, it blocks infrared light and allows only visible light to pass through. When the ICR is switched off, infrared light is allowed to pass and the images turn to black & white mode (more sensitive to infrared light).

Q. What is DSP?
A. Digital signal processing cameras use a DSP chip to digitize analog video streams. Analog video streams are generated by sensor, which DSP chips then convert into a digital video signal. DSP cameras provide a number of notable advantages over analog cameras, including increased brightness, added stability, greater sharpness and resolution, greater power efficiency, reduced sensitivity to noise and more. Generally we use Hi-silicon DSP in all IP cameras.

Q. Which type of LEDs is used in the IP cameras?
A. IR array LEDs is used in the IP cameras.

Q. What is IR LED or What is the Day/night feature of the IP camera?
A. An IR LED (Infrared Light Emitting Diode) is a solid-state lighting (SSL) device which emits light in the infrared range of the electromagnetic radiation spectrum.
IR LEDs allow for cheap, efficient production of infrared light, which is electromagnetic radiation in the 700 nm to 1mm range. IR LEDs are used in a number of types of electronics, including many types of remote controls for televisions and other electronics. Used with infrared cameras, IR LEDs can act like a spotlight while remaining invisible to the naked eye.

Q. What is the difference between IR/Array and normal LED? What are the benefits of IR/Array over LED?
A. The main difference and the benefits of an IR/Array over LED are:
1. Long life.
2. High efficiency.
3. High brightness.
4. Even light.
5. Small size.

Q. Does IP camera support WDR function?
A. All cameras support DWDR function. You can enable this function by camera web interface.

Q. What is the power requirement of the IP Cameras? Which cable?
A. All our IP camera with 6 Array Led require a maximum of DC 12V/500mA power to run (at night-vision).
As the cable distance increases, the power drops & power requirement increases. It  is suggested to provide 1-ampere power/camera.
PoE switch of suitable power rating can be used for IP cameras.

Q. Sometimes rings are visible in the night vision mode, what might be the cause of the problem?
A. Camera installation angle plays a crucial role. Users should ensure the dome camera cap does not come in front of array LEDs.

Q. What is the RTSP URL for IP camera?
A. RTSP URL – “rtsp://192.168.1.128:554/user=admin&password=&channel=01&stream=0.sdp”

NVR

Q. What is a NVR?
A. A network video recorder (NVR) is an electronic device that records video in a digital format to a disk drive.

Q. What are the key features of our NVRs?
A. Some of the key features are:
1. HD resolution/ Live view up to 5MP
2. Recording & playback
3. PTZ control
4. Remote access & mobile view

Q. What is a pentaplex NVR?
A. Pentaplex NVR performs all the functions of NVR at the same time: record, view/playback, network (remote view), administration and backup.

Q. What video compression is used in the NVR?
A. H.264/H.265 video compression.

Q. What audio compression is used in the NVR?
A. G.711 audio compression.

Q. What type of HDD can be installed in the NVR? What size? How much capacity?
A. NVRs supports SATA 3.5” HDD. We recommend only surveillance HDD for our NVRs. All our NVRs support up to 6TB HDD.

Q. What are the benefits of Surveillance HDD?
A. Benefits of Surveillance HDDs:
High-Write Workloads: PC drives are engineered for storage and perform read and write as well as data transfer capability, while the surveillance drives are tuned for 90% of its time (24x7x365 days) for recording video and 10% for reviewing and playing back data.
Reliability: Normal PC HDDs doesn’t come with the ability to withstand always-on operational demands and not include the application specific features necessary to handle surveillance environments. On the other hand, surveillance HDDs are built to record data 24×7 from multiple camera streams or channels.
Low-power profile: Video and surveillance HDDs offers low-power profiles, which not only help with energy conservation but also ensure cool operating temperatures and enhanced system reliability while working a 24×7 profile.

Q. What are the various video input & output ports provided in the NVR?
A. All NVRs come with a standard RJ45 Ethernet port. There are two output ports – VGA & HDMI.

Q. What is the Power requirement for the NVRs?
A. All NVRs come with a standard power adapter along with the kit.
The Power Ratings of the adapter are:
DC 12V/3A – 4CH & 8CH NVR
DC 12V/4A – 16CH NVR
DC 12V/5A – 32CH NVR

Q. What will happen in case less than recommended power is given to the NVR?
A. In case less power supply is given to the NVR, then either the NVR may not boot properly or the HDD may not be detected.

Q. What is the process of connecting/ installing the HDD with the NVR?
A. For installation details, refer the manual provided with the NVR. While installing the HDD please ensure the NVR is powered off, then open the outer cover and screw the HDD in the given space.

Q. What options are available with the users to record the camera feed on the NVR?
A. The users can record the feed from the camera by right clicking on NVR menu and entering the record mode, which has three options: manual record, schedule record & stop record.
Manual record: This option is available for 24×7 recording
Schedule record: In this mode, schedule timing, motion detection and any alarm based recording can be done.
Stop record: User can stop recording of any particular camera as per their requirement.

Q. How long can the users keep their recordings?
A. The recordings can be kept as long as the users have space on their NVR’s HDD. When the hard drive gets full, by default the NVR will start deleting the oldest recording to accommodate new recording.

Q. How to check how much space is left on the NVR?
A. Go to >>>Main menu>>>Advanced>>> HDD manage. HDD used space is shown on the list.

Q. Can the user delete any recordings on their NVR?
A. No, the users can’t delete any specific time recordings. There is only one way to delete complete recording by formatting the HDD.

Q. Can the users take a back-up of their recorded data in an external USB device – pen drive or HDD?
A. Yes, the back-up can be taken on the device pre-formatted in FAT32.
In case it is not, then the backup device should be connected to the PC and converted to FAT32 format.

Q. What is the video format of backup data?
A. There two options for the backup format in NVR: H.264 & AVI. This selection can be accessed from the backup menu page in the NVR menu.

Q. What is the default username & password of the NVR?
A. The default username is “admin” and password is (blank).

Q. Can the users create their own username & password?
A. Yes. Go to main menu>>>advanced>>>account & create new username/password.

Q. Is there any master password in case the user forgets their password?
A. No, there is no master password. However, there is a password recovery tool in the CD given along with NVR. The users are suggested to call to customer care for resetting the password.

Q. Can the master password be used through web login?
A. No, the master password can only be used by direct login through the NVR menu (monitor).

Q. If NVR is not connected to monitor then there is any process to recover/break the password?
A. No, the same can only be done by connecting to the monitor.

Q. How to provide earthing/grounding to the NVR?
A. Earthing/grounding can be provided to the NVR by simply connecting the earthing wire with NVR body and tightening the screw.

Q. Sometimes there is delay with IP cameras, what is the issue?
A. By default our IP cameras are set at 15 FPS which results in upto 2 sec delay, however if the setting of the camera is set at 25 fps, the delay reduces.

Q. Does NVR support gigabit LAN port?
A. No, current model doesn’t support gigabit LAN port.

Q. How much camera resolution and playback does NVR support?
A. For supported camera resolution and playback, please visit the website http://www.solutionsget.com/

Q. What alarms are supported by the NVR?
A. The NVR supports various alarms for – motion detection, video blind, video loss and abnormality functions like IP conflict, disk error.

Q. Can we see the NVR output directly on the Laptop screen?
A. No. However, the users can access the NVR’s output by connecting the NVR on LAN with Laptop and access via IE or CMS.

Q. How to access NVR on LAN?
A. Connect the NVR on LAN cable with router/switch. Now go to main menu>>>network>>> click on DHCP and save. Restart the NVR & note down the modified IP. Again unmark the DHCP option and save. Now open Internet Explorer >>>open the NVR IP URL>>>user login and see the live preview.

Q. NVR connected to the router but not getting the preview on IE, what is the reason?
A. Check the NVR IP address, should be on same LAN series.
For example: if the network is in 192.168.1.1 series and NVR IP is 192.168.0.110 then it will create a problem.
Solution: Change the IP address of NVR to 192.168.1.110 or something else within the same series.
For cross checking, ping the IP address of NVR from PC/Laptop within the same network.

Q. What is the HTTP port in NVR? Can it be changed?
A. Http port in NVR is 80. The same can also be changed
With 80 HTTP port, web URL is: http://192.168.1.110/
With 81 HTTP port, web URL is: http://192.168.1.110:81/
With 8080 HTTP port, web URL is: http://192.168.1.110:8080/

Q. How to connect the NVR to the cloud?
A. Cloud connectivity is the plug n play feature of the NVR. Connecting the NVR on LAN will connect the NVR to the cloud automatically. To access the NVR on the cloud – note down the serial no. from the menu or scan the QR-code from Mobile App.

Q. How to configure NVR on DDNS?
A. First, connect NVR on LAN with the router. Open router web login page and do forward the port to 80 & 34567. Now go to MyQsee DDNS website i.e. https://myq-see.com/ and create a DDNS domain.
Save this domain name in the NVR. For more details follow the instruction manual.

Q. Can third party DDNS be used in NVR?
A. Yes third party DDNS like: DYNDNS, MYQ-SEE, NO-IP.

Q. What is the Mobile app for NVR?
A. Goodeye mobile application for Android, it can be downloaded from the Play store.

Q. Can we see the playback on Mobile APP?
A. the playback can be accessed through Goodeye mobile application

Q. Can we use other third-party Mobile application for the NVR?
A. No, other third-party mobile applications aren’t supported.

Q. Can PTZ be controlled remotely through the mobile app?
A. Yes

Q. What is the alternate to access NVR remotely without Internet Explorer?
A. You can use CMS/VMS client software to access the NVR remotely.
Users can add a number of NVRs on this & see a maximum of up to 64 cameras simultaneously.

Q. Is the VMS available for only windows?
A. VMS is available for both Windows and Mac.

Q. Does NVR support chrome?
A. No, it supports only Internet Explorer.

Q. Does NVR plug-ins support to other OS?
A. NVR plug-ins only supports to Windows OS, for the other OS like MAC user have to use CMS.

Q. What is the RTSP URL for NVR?
A. RTSP URL – “rtsp://192.168.1.110:554/user=admin&password=&channel=01&stream=0.sdp”

Q. What is meant by PTZ camera?
A. PTZ stands for Pan Tilt and Zoom. It is a camera used for surveillance which has remote directional and zoom controls.
Panning and Tilting is the part of camera physically moving, while the zoom function is the movement of the lens changing its focal length and focus.

Q. What is the difference between IP PTZ & AHD PTZ cameras?
A. In AHD PTZ camera – there are separate cables – one for video signal and one for the controller (pan, tilt and zoom). IP PTZ camera as the name suggests works on network cable, has only a single cable for video and controlling the camera (pan, tilt and zoom).

Q. What is the construction material of the PTZ camera? Is it vandal proof?
A. The PTZ cameras have an IP 66 rating and offer resistance to some extent against vandalism– the outer casing is made of metal, high-grade abrasion resistant plastic and the lens is further reinforced by the glass dome.

Q. What are the key features of the PTZ Camera?
A. Some of the key features of PTZ camera are:
HD resolution – up to 5 MP
Pan, Tilt and Zoom – 128 presets
Optical Zoom up to 33X
High power array LED, with range up to 150 meters
ONVIF compatibility

Q. What is the recommended power supply for the IP PTZ camera?
A. The available PTZ camera variants require 12V DC, 5 Amp power supply.

Q. What cable connection type is required for power and for video feed?
A. Power connector– DC pin – 12V DC, 5 Amp
Network video connector -RJ 45. Network cable- CAT6

Q. What is the ideal distance for providing power to PTZ camera? Can be power connection be provided from a distance?
A. It is highly recommended that the power connection to the PTZ camera be given from an immediate source (local power supply). Cable over a long distance will decrease the power supplied to the camera, and may not function properly.

Q. What is the day/night feature of the PTZ camera?
A. The PTZ camera has powerful array LED for night viewing / low light imaging.

Q. What is the night vision range of the PTZ camera?
A. The PTZ camera has array LED with a range of up to 150 meters. The array led comprise of Infrared LEDs that get activated while zooming the camera in the night/low light condition.

Q. What is PTZ DIP switch?
A. DIP switch is utilized by AHD PTZ cameras to change the camera address, baud rate and protocol.

Q. How many PTZ cameras can be linked with the NVR? 4 Ch, 8Ch, 16 Ch & 32 Ch?
A. PTZ camera for the same number of channels of NVR can be connected. For example, a 4 channel NVR can be connected with 4 PTZ cameras.

Q. How to Add/Link PTZ camera with NVR?
A. The PTZ camera needs to be:
1. Powered on
2. Connected to switch
3. Connect the NVR to the Switch
4. Search the IP address of PTZ camera (through NVR). In case there is more than one PTZ camera, the IP address of each camera will need to be changed via web login.
5. Add the PTZ camera/s.

Q. What is the process of changing the IP address of PTZ camera?
A. The PTZ camera IP address can be changed through the web login. The process is:
1. Before mounting the PTZ camera. Ensure the power cable connection is in place. Connect the PTZ camera to the Desktop/ laptop through LAN cable (Ethernet/RJ45)
2. Open the web browser – Internet Explorer and log in the camera with its default IP address, with username – admin, & password – (blank)
3. After Login, go to device configuration/setting>>>Network settings>>>Change IP
4. Change the IP setting, save and exit.

We recommend the process of changing the IP address be done before mounting so that in case of any problem the troubleshooting can be done.

Q. What is POST/ Self Test?
A. Power On Self Test is done every time the PTZ camera is powered on/ restart. The camera will run a diagnostic to check its Pan/Tilt motor and camera lens. In case of any issue, it will display an error message on the screen.

Q. Does PTZ support OSD? What is the command?
A. Yes, all variants of PTZ available with us currently support OSD – On-screen Display. The command for the same is 95 (preset).

Q. How many presets are supported by the IP PTZ camera?
A. There are a total of 128 presets for the PTZ camera. Preset number value ranges from 001 to 064 (except preset 033 and 034) and 101 to 164.

Q. What is Park Time/ Park Action?
A. Park Time is the standby time of the PTZ camera – a pre-configured function set in case the PTZ camera is not in action or is idle. The PTZ camera idle time needs to be set by the user through OSD menu (a minimum of 1 minute).

Q. How many tours and patterns scans are there?
A. There are 4 tour scans with 27 presets per tour and 4 pattern scans.

Q. What is the process to configure tour scan through NVR?
A. The process of configuring tour scan through NVR:
1. Right click on the camera and go to PTZ control.
2. In the PTZ control window move the PTZ to preset 1.
3. Click on set and feed the number – preset1 and click on set.
4. Go back to PTZ control window and move the PTZ to preset2.
5. Click on set and feed the number – preset2 and click on set.
6. A maximum 27 presets (in a similar manner) can be defined per tour scan.
7. To run the tour, go to page switch and call the 97 number preset.
Note: Presets are the locations on which the user wants the camera to pan/tilt/zoom while on tour scan.

Q. Is there any other way of configuring the pattern and tour scans as well?
A. The pattern and tour scans can be configured through the web interface of PTZ camera.

Q. Is Motion detection supported by the PTZ camera?
A. Yes, all the variants of the IP PTZ cameras support motion detection.

Q. What are the important pre-configured shortcuts of the PTZ camera? List of the same?
A.

Q. Sometimes PTZ doesn’t run on tour after power restart, what is the issue?
A. For this type of problem, follow the below instructions:
1. Make no. of presets as required.
2. Call preset ‘95’ to open the PTZ menu.
3. Go to ‘Auto running’.
4. Set park time to 60 sec and park action to ‘tour 1’
5. Exit the menu.

Through this settings PTZ will run on tour 1 after the standby time of 60 sec.